Xinhua Commentary: Online platforms charge fees in a "mystery box" style, where "small money" becomes a big deal.
The overtime billing issues encountered during shared OCN rides are troubling consumers, and there are various unsatisfactory deduction "traps" on the network platform. Consumers often choose not to complain due to the small amounts involved or the hassle, leading to a negative consumption experience. Paying attention to details and treating consumers sincerely is an important issue that network platforms should prioritize; only by establishing a trustworthy, secure, and comfortable consumption environment can they win consumers' long-term trust.